"Freezing" a subscription
In the following article we guide you through the process of "Freezing" a subscription in our system
First, we will explain how the action of "Freezing a subscription" is defined in our system:
The action doesn't delay any charges, but rather "skip" charges that were supposed to be implied in the period of dates in which the relevant subscription was in a "frozen" status.
In other words- once the subscription is back online- the charges will stops at the same date that was set when the subscription was initially defined.
Therefore- the total amount of charges drops according to each time a charge is being "skipped".
In case a subscription was initially defined to charge 6 times, in a weekly frequency, starting from the 15.3 and was ongoing until a account owner asked us to freeze the subscription - on the 18.3, and was then brought back online per the owner's request on the the 20.5- thus:
The subscription "skipped" 2 charges which were initially set to be charges on the 15.4 and the 15.5.
We should also keep in mind that one charge was already charged on the 15.3.
As a result - only 3 charges are left to be charged (as long as the subscription wasn't stopped/cancelled/frozen).
How to implement the action of freezing a subscription:
In case you are an account holder and you which to freeze a certain group of subscriptions in your account- all that is required from you is to send us the ID numbers of the relevant subscriptions that you wish to freeze.
The ID number of each transaction are written in the left column of the window "subscriptions" as seen in the following screenshot:
In the above screenshot, I've also marked the dates which define the search result-
Please note that in order to locate a certain subscription- you have to make sure that the subscription was created in the set range.
There is also an option to ask us to freeze all the active subscriptions in your account.
Only once you receive an approval from us that the action was done- you can then update your client that the subscription is frozen.
How to change a subscription status to be active again:
Once you decide to stop the freezing of certain subscription (or all of them) and to connect him back online- it will only require to update us.
In this case as well- you will need to wait for our approval that the action was done and that the subscription is back online.
At the moment, there is no option to "delay" the continuation of the subscription.
Meaning- you can't ask us to stop charges without changing the total amount of charges that will be eventually performed unless the subscription.
Thus- the end date of the subscription won't change unless the subscription will be cancelled or stopped (as a result of 7 failed attempts in a row).
You can always cancel a subscription totally, but it is important to remember that if you choose to cancel a subscription- you won't be able to make him active again, and the only option that will remain relating to a canceled subscription is to create a new one (will collaboration with your customer of course).
In order to cancel a subscription, all you have to do is to enter the "subscriptions"
As explained above- you have to set the search dates according to the created dates of the subscription you are searching for.
Afterwards- please click on the button "more" - which appears to the left of each subscription, and then on "cancel".
Please note that this action won't refund any charges' but will only cancel the future charges relevant to the specific subscription.